Terms of service
Imported products
In accordance with the service policies for products from international and import companies, the ordered products incur import taxes, according to the T1 Request.
The import regulations issued by the Mexican import regulatory agency decree the following import tariffs:
Total value of the order
Value in USD: percentage of taxes that will be charged to the product
$0-50: 0%
$50-117: 17%
$117-$1,000: 19%
The rate starts at $6 USD but decreases with the volume of imports. This rate includes everything except the last mile guide.
Orders greater than $1,000 USD cannot be imported for customs reasons. If this is the case, we recommend you place two orders and that they do not exceed $1,000 USD to be able to import them.
Contact means
- For any clarification or follow-up, we leave you our contact information:
Address:
Guadalquivir River 305 col Del Valle
San Pedro Garza Garcia NL 66220
Email: onlinestore@acapella.mx
PRIVACY TERMS
Personal data protection
Registered Users and Partners of ACAPELLA MX SAPI de CV (hereinafter "ACAPELLA") on the internet site mx.acapellastore.com (hereinafter "the Site") undertake to use and browse the Site before indicated and to use its content in good faith and under their own responsibility.
In the same way, we inform you that filling in any existing form on the Site or sending an email to any of our mailboxes implies acceptance of this privacy policy, as well as authorization to ACAPELLA to use and treat the information and personal data that you provide us for the purposes that may arise in relation to the Site.
The data of the Users and Partners registered on the ACAPELLA Site will be used to send promotions and sales that you make through ACAPELLA through email and for the delivery of the respective purchases, without further responsibility for ACAPELLA. .
By simply visiting the Site, Users do not provide any personal information nor are they obliged to provide it. We request your personal information as it helps us to provide you with a better service and with it we can offer you access to our range of products and services. Indicative, but not limited to, within the information that we will request, are your full name(s) and surname(s), email address, telephone numbers, address, credit card, debit card information or payment method that you choose.
The server where the Site is hosted uses cookies to improve the service provided by ACAPELLA These cookies are automatically installed on the computer used by ACAPELLA Members and Users but do not store any type of information related to them.
ACAPELLA undertakes to keep the maximum protection and confidentiality of the information that you provide us through the Site and to use it only for the indicated purposes. You can also help us protect the confidentiality of your information. We suggest you change your password constantly, as well as use different alphanumeric combinations for it and use secure internet servers.
When you are on the site and you are asked for personal data, you will share the information only with ACAPELLA unless otherwise specified.
ACAPELLA will not share confidential information with third parties, except with the express authorization of those who subscribed, or when it has been required by court order to comply with the procedural provisions.
ACAPELLA does not sell or rent user information. If the user's personal data should be shared with business partners or sponsors, the user will be notified before it is collected or transferred. If the user does not want their data to be shared, they can decide not to use a certain service or not to participate in some promotions or contests.
ACAPELLA may disseminate aggregate user statistics (for example, the percentage of our users who are male or older than a certain age, etc.) to describe our services and for other lawful purposes where required by law.
ACAPELLA may disclose account information in special cases when we believe that providing this information may serve to identify, locate, or take legal action against persons who may violate the terms of service of ACAPELLA sites or cause damage or interference with the rights of ACAPELLA or its properties, of other users of the ACAPELLA site or of any other person who could be harmed by said activities. ACAPELLA may disclose or obtain access to account information when, acting in good faith, we believe it is necessary for legal, administrative or other reasons and we consider it necessary to maintain, provide and develop our products and services.
ACAPELLA does not assume any obligation to keep confidential any other information that the user provides, including that information that the user provides through newsletters and online chats (chats), as well as the information obtained through the cookies described above. , the foregoing in terms of the provisions of article 109 of the Federal Copyright Law and section I of article 76 bis of the Federal Consumer Protection Law.
ACAPELLA presumes that the data has been entered by its owner or by a person authorized by it, being in both cases of legal age, as well as that it is true, correct and exact.
It corresponds solely and exclusively to the Users and Members of ACAPELLA to update their own data, without any responsibility of ACAPELLA At any time, the User and/or Member will have the right to access, rectify, cancel and oppose all their personal data included in the different registration forms. To exercise this power, the User and/or Member must access the "My Account" section of the Site. Therefore, the User and/or Member is and at all times will be solely and exclusively responsible for the veracity of the data that they enter on the Site and ACAPELLA will not be responsible for the inaccuracy of the personal data of the Users and/or or Partners.
ACAPELLA has adopted the security levels appropriate to the data provided by its Users and/or Partners and, in addition, has installed all the means and measures at its disposal to avoid, as far as possible, the loss, misuse, alteration , unauthorized access and extraction of the same, however, by accepting these Privacy Policies, the User and / or Partner expressly accepts and acknowledges that ACAPELLA will not be responsible for the unauthorized access and use of said information, or in violation to the security systems that ACAPELLA has installed by third parties.
Next, ACAPELLA will briefly explain the principles that govern its privacy and confidentiality policies for the information provided by the users of its online electronic services:
A) ACAPELLA will only collect the information from the member that is necessary to provide the personalized services that are available on its Internet sites, which will be used only for the purposes that are requested.
B) ACAPELLA strives to ensure the quality of the information that is collected about our users of online services, particularly when it has been obtained through an information or service provider.
C) ACAPELLA focuses its efforts to offer the most modern and up-to-date technology in order to offer its partners/users the greatest possible security in the handling and transfer of information that is required in the various data request processes.
D) ACAPELLA avoids disclosing information about the member/user, doing so only with respect to those data that are expressly authorized to do so.
E) At all times, ACAPELLA is attentive to the concerns expressed by our partners/users regarding the handling of the information they provide for the various online processes.
F) ACAPELLA ensures that these privacy/confidentiality principles are extended to all commercial relationships within the group.
G) ACAPELLA shares the responsibility for the care of the information with its employees, making them partners in the guidelines set forth in the "Privacy Policies" documents.
However, and despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; so once received, everything possible will be done to safeguard the information.